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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Phil Nelson

February 9, 2026

5  out of  5
rating by Phil Nelson
"We've been using Lou for 10 years and his service has always been top notch. Hes very prompt with his responses and has helped us with a number of complicated asks. I would definitely recommend his services."
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Laura Wiant

February 7, 2026

5  out of  5
rating by Laura Wiant
"Lou has been our agent for over a decade. When we moved back here, he bent over backwards providing us the documents we needed while we were physically at the dmv registering our cars and switching our licenses to VA. He has given us great advice for our teenage boys learning to drive as well. We trust him with our insurance needs."
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Derek Foster

February 6, 2026

5  out of  5
rating by Derek Foster
"From day one, Lou has been responsive, knowledgeable, and just easy to work with. Walking me through policy options they’ve made the whole insurance thing feel way less stressful. Highly recommend if you’re looking for someone who actually cares and won’t leave you hanging."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Carol Smith

February 1, 2026

5  out of  5
rating by Carol Smith
"Lou has been my agent for decades. He's always there, gives excellent advice, and helps me resolve all issues. He finds answers to complicated problems. I trust him with my home, car, liability and umbrella coverage to protect my assets. He is excellent, dependable, and very professional Carol Smith"
We responded:
"Carol it is a pleasure to be able to work with your family and you. Thank you for letting us know how we are doing."
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Mr. Mcdougal

January 25, 2026

5  out of  5
rating by Mr. Mcdougal
"I have been with this agency for a couple months now. They are my insurance agency. They have been very nice very helpful through calls, emails any way I reach out to them with a issue or concern I always get a response back in a timely matter I like that it lets me know they are serious about there job and Lou has been very honest with me since day one him and his crew get the job done I highly agree this is the best agency I have dealt with in years. Thanks guys"
We responded:
"Thank you so much. We work pretty hard to be sure that we are responsive and keep our clients updated on what we are doing for them. Thank you for choosing my Agency to work with."
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Jonathan Wroblewski

January 15, 2026

5  out of  5
rating by Jonathan Wroblewski
"I have been a customer of Lou's for many years. He is responsive, professional, timely, and all I could ask for in an insurance agent. He and his team are terrific."
We responded:
"Thank you Jonathan. We are very happy to be able to work with you."
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Kyle McManus

January 13, 2026

5  out of  5
rating by Kyle McManus
"Lou has been so hopeful not only to myself but also my parents as well. Been around his work for a long time. Never had any issues and always did his best to get me and my parents the best price for whatever policy."
We responded:
"Appreciate that Kyle. We always do the best we can to help everyone. Thank you for being a client. We are always here when you need us."
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Maricela Sanchez

January 12, 2026

5  out of  5
rating by Maricela Sanchez
"I've had a great experience with State Farm. Their prices are very competitive, and what really stands out is how helpful they are during the claims process. Any time l've needed assistance, everything has been handled smoothly and clearly, which takes a lot of stress out of an already difficult situation. Agent Lou Kelaher deserves special recognition — he is responsible, extremely responsive, and always willing to help. He takes the time to explain things and follows up promptly, which makes a big difference. It's reassuring to know you can rely on someone who truly cares about their clients. Highly recommend for great pricing, excellent service, and dependable support when it matters most. ↓"
We responded:
"Outstanding Maricela. Thank you for letting us know. We appreciate having you as a client."
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Tracey Patterson

January 11, 2026

5  out of  5
rating by Tracey Patterson
"Lou is very responsive and patient! He gave us a very competitive quote after our insurance company of 20+ years stopped coverage in the state of Virginia. We have been very happy with Lou and State Farm."
We responded:
"Thank you Tracey. We are glad everything worked out for you and that we get to work with you."
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Audrey June

January 7, 2026

5  out of  5
rating by Audrey June
"My family has done business with Lou Kelaher for almost 20 years. We started out with home and auto insurance, and we've since added a few other lines of insurance as our family grew and our needs changed. Lou and his staff are always professional and super responsive. They're especially good at explaining all your options, answering questions, and providing guidance without any pressure. Lou's agency has earned our trust year after year!"
We responded:
"We are very happy that we have been able to help you and work with you for all these years. It is good to know that what we do works. Thank you for being a client."
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Stephen Vajs

December 3, 2025

5  out of  5
rating by Stephen Vajs
"After many years of working with Lou Keleher, I remain completely satisfied with Lou's services. He always responds promptly to any issue that arises, he has given us good advice as needed, and has always treated us as valued clients. We rely on Lou for all our insurance needs."
We responded:
"We appreciate being able to work with you all these years. We look forward to many more. Thank you for your business."
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Doug Mackey

November 18, 2025

5  out of  5
rating by Doug Mackey
"Lou is an outstanding insurance agent. He consistently provides smart options across multiple policies and helps identify any discounts that might save me money. He’s proactive, responsive, and always willing to help. I highly recommend working with Lou!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Cristian Arevalo

November 6, 2025

5  out of  5
rating by Cristian Arevalo
"Lou has been my insurance agent for a long time, at least 14 years that I can recall, and a lot longer than that with other members of my family. He always provides top notch service and is responsive to any questions or concerns that I might have, as well as going above and beyond to aid in resolutions to any of those items. I would highly recommend him to anyone that has any insurance needs!"
We responded:
"We’re thankful for your feedback and having you as a client! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Eugenia Crawford

November 5, 2025

5  out of  5
rating by Eugenia Crawford
"My husband and I have worked with Mr. Kelaher for many years. Lou is an exceptional Insurance Agent and over the years has helped us insure our home by providing us with information on an Umbrella policy which makes us sleep better knowing we’re sufficiently covered including our cars and our home. He was instrumental in selling us the Umbrella Policy and getting us under one insurance company. Lou Kelaher is the ultimate expert in his field and my husband and I trust him immensely as he’s never given us a need to worry about insurance matters which covers our home and vehicles. We appreciate the support he’s always given us over 30+ years! Our best to Lou always. Eugenia Crawford"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Doris Segovia

October 27, 2025

5  out of  5
rating by Doris Segovia
"Lou has been my agent for over 10 years and I am very grateful for his support whenever I have needed it, he always answers my emails."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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BigJ7999

October 24, 2025

5  out of  5
rating by BigJ7999
"Lou has been my insurance agent for more than 20 years. I usually contact him via email. He is responsive, solves my problem immediately. I highly recommend him. Guy"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mark Fajna

October 24, 2025

5  out of  5
rating by Mark Fajna
"Lou and his staff are the best! I have been a customer for many years and recently moved to NC. Lou helped me get all my insurance needs in NC (home, cars, boat) taken care of and made it easy!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Chips O'Toole (Chips O'Toole)

Chips O'Toole (Chips O'Toole)

October 24, 2025

5  out of  5
rating by Chips O'Toole (Chips O'Toole)
"Can't recommend Lou enough. Always responsive to questions and was extremely helpful when we combined our home and auto insurance policies."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Elisa Prange

October 23, 2025

5  out of  5
rating by Elisa Prange
"Lou is a great insurance agent having been with him for over 25 years. Him and his team are always ready to help out when needed."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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eugene kim

October 23, 2025

5  out of  5
rating by eugene kim
"We've been with Lou and State Farm for well over 10 years. We''ve had auto claims, home owner claims, etc. throughout that period of time. As painful as submitting a claim might be, Lou and his shop always made it as easy and smooth as possible. He's also extremely responsive during your time of need and the very type of insurance agent you would want."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs and guide you through what you need to do. If there is anything else we can do to help, please let us know!"
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Erin VonGonten

October 20, 2025

5  out of  5
rating by Erin VonGonten
"Lou has represented myself and family for more than 10 years with home and auto policies. He has been amazing through all of my life changes from new cars, to marriage, to a new house, and a new driver (eek!). Through it all, he's always been kind, professional, thorough, and available! Lou and his staff are focused on customer satisfaction, always helping to find the best deal possible on all premiums. I would highly recommend Lou and his team for all your insurance needs!"
We responded:
"Thank you for your 5-star review! We are excited to work with you and look forward to insuring your children when the time comes. My State Farm team and I are happy to be your good neighbor!"
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Joseph Hummel

October 15, 2025

5  out of  5
rating by Joseph Hummel
"Lou is a great example of great customer service. We have been with Lou for years, in fact he has our entire family insured."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist your family, and you, with your insurance needs. If there is anything else we can do to help, please let us know!"
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Dan P

October 9, 2025

5  out of  5
rating by Dan P
"Lou has been my agent for many years from personal home and auto insurance, to rental properties, and even umbrella policies. I have had to submit a claim for a rental property and Lou made sure everything was taken care of to my satisfaction. He has also insured friends and family of mine. I highly recommend Lou to anyone looking for an agent who makes sure you have the right coverage and who will take care of you if you ever have to submit a claim."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to work with you, your friends and relatives. We appreciate your confidence in us with your referrals. We are happy to be your good neighbor!"
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Michael Coleman

September 30, 2025

5  out of  5
rating by Michael Coleman
"Lou Kelaher has been my State Farm agent since we moved to Virginia and he has always been great to work with. He’s responsive, supportive and just easy to talk to. Anytime I’ve needed something he’s gotten back to me quickly and made the process simple. I would recommend Lou to anyone looking for a good agent in Loudoun County."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Yado Yakub

September 23, 2025

5  out of  5
rating by Yado Yakub
"Lou has always taken good care of me, whether it is for my car insurance or home insurance needs. I hope he never quits."
We responded:
"Thank you for your 5-star review Yado! My State Farm team and I are happy to be your good neighbor!"